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ISP FAQs
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General FAQs
- How am I billed? I haven't received a bill.
- At present, all billing is via e-mail. We may explore different options in the future, but for the present you will receive an e-mailed "receipt" which states the service and the total amount charged to your credit card.
- When will my account be active?
- If you sign-up online, your account will be activated immediately. For accounts set up over the phone with our Customer Care representatives, it only takes a few more minutes.
- Can I stop pop-up ads?
- There are programs that can stop pop-up advertising. If you have Internet Explorer 5 or greater try Google's Toolbar or Pop-Up Stopper from Panicware Inc.
- How can I read my e-mail?
- Almost all the major e-mail software such as Microsoft Outlook, MS Outlook Express, Netscape Communicator, and Eudora will allow you to read your e-mail. If you need help in getting your e-mail software to work with your Battle Foundry account call us at 612-746-GAME.
Battle Foundry also has an e-mail reader that allows you to check your mail on the Web. Click here to go to the Web sign-in page.
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Technical Support FAQs
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- What are the basic requirements for my computer to use your service?
- You need a modem and Windows 95 or higher or Mac OS 7.6 or higher.
- Do I need special software?
- If you are running Windows 95, 98, ME, NT, 2000 or using a Macintosh, it is not necessary to have special software, provided all the proper components are installed and you have a Browser and E-mail program.
- What is the dial-up access number?
- The dial-up access number is 612-746-0298. This is the number used by your modem to connect to Battle Foundry.
- How do I change my password?
- The easiest way to change your password is through our online form. You will need to know your current password to use this form. You can also call Customer Care (612-746-GAME) to have us change the password for your account.
- I forgot my password, how do I find out what it is?
- If you have forgotten your password, you will need to call Customer Care at 612-746-GAME. One of our friendly people will help you access your account.
- Why am I not connecting at 56k?
- Check the Modem Central 56K.com Web site that specialized in trouble-shooting modem problems for some possible answers.
- I just ordered DSL from Qwest. Can Battle Foundry support DSL service?
- Yes, DSL support from Battle Foundry is available now.
- What is "DSL"?
- DSL (Digital Subscriber Line) Internet access provides very high-speed connections by sending digital signals over your existing phone line. A DSL connection uses a special modem to split the digital and analog signals on your phone line and routes them to the local phone company's central office,
from which you are connected to the Internet. Digital signals can transmit much more data, much faster, than an analog dial-up signal.
Connection speeds are about 50 times faster than a 56K dial-up connection.
Because DSL uses a dedicated line, it does not share bandwidth with other users. Not sharing bandwidth with other users also makes DSL a more secure connection. An additional benefit of DSL is
it is possible to surf the Net and make phone calls at the same time.
In order to be eligible for DSL, you must be located within three (3) miles of a Qwest central telephone office, otherwise signal degradation will be too great for DSL to be a useful option. You can find out if you qualify by using Qwests' Service Availability web page.
- More Information
- For additional technical support information, click here
If your question was not listed here, you may want to contact us at 612-746-GAME.Back to Top
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